We mainly accept Hermès and Chanel items for consignment. Other branded items such as watches, shoes and jewelry will be accepted on a case-by-case basis. Kindly drop us a Whatsapp if you’d like to sell items from brands aside from Hermès / Chanel and our team will provide further assistance.   

As items from certain brands may require specific details, our team will request for additional photos (if any) to provide an accurate estimate for your item. However as a rough guide, your pictures should include the following: 

• Bags / Wallets – Pictures of exterior (front and back), interior, close-ups of handles, corners and straps (where applicable)
• Watches – Pictures of front and back of the watch face, close-ups of watch strap and buckles

In order to receive an accurate estimate from us, kindly include the following information of your items: 

• Model Name
• Condition (i.e. Brand new, Unused, Slightly used, Heavily used)
• Color
• Accessories (e.g. Dust bag, Authenticity card, Box, Invoice etc.)
• Material
• Serial Number / Date Code / Date Stamp
• Size (W x H x D)
• Any additional information we should be aware of

Items that come in a complete set are generally more popular and can fetch a higher price. All items are accepted for sale with Lux.R on a case-by-case basis, and we reserve the right to reject certain items that do not come with a complete set.

No there isn’t. Upon the 3-month consignment period, you can either continue to leave your items with us for free, or opt to retrieve your items from us. 

If you’d like to retrieve your items after the 3-month consignment period, please book an appointment for in-store collection. Kindly note that we do not provide delivery services for item retrievals.

Yes, all consigned goods are covered under our insurance policy. Surveillance cameras and other security systems are also installed to enhance the safety of items consigned with us. Furthermore, interested buyers can only view consigned items in the presence of our in-house staff. 

You may browse through our complete sale listing on Carousell at carousell.sg/luxr.sg and make an offer directly on the platform to reserve your desired item. If the item is already reserved by another buyer, your offer will join the reservation queue should the item become available again.

Yes, it is possible. However, you are required to book an appointment with us at least 24 hours in advance of your visit to avoid any disappointment. 

Kindly note that all items are sold on a first-come first-served basis, hence your desired item may be reserved / sold to a competing offer before your scheduled appointment. 

We also appreciate your understanding that viewing time may be limited to the time slot assigned to you as upcoming appointments may have been scheduled for subsequent customers.

No, all prices listed on the LUX.R Carousell page is final unless stated otherwise.

Yes, please make an offer for the item you’d like to reserve. Once your offer is accepted, kindly contact us within 48 hours to schedule an appointment for viewing / collection. If we don’t hear back from you within this 48-hour period, the item will be released to the next offer(s) in line.

No, deposits are not required to reserve an item. However, each reservation will only be held for 48 hours once an offer has been accepted on Carousell. Kindly book an appointment with us within this 48-hour period to view / collect, or the item will be released to the next offer(s) in line.

Withdrawal requests will be accepted on a case-by-case basis depending on the reason provided. Kindly note that all withdrawal requests are recorded in our database and repeated cancellations will lead to deprioritization of offers made in the future.

We accept payment via Cash, Bank Transfer, PayNow and Debit / Credit Cards. Please note that an additional 3% transaction fee will apply to purchases made under the Debit / Credit Card method.

You may collect your purchases at our Far East Plaza store once your order is confirmed. Kindly drop us a Whatsapp to book an appointment at least 24 hours in advance before your visit.

If you’d like to opt for deliveries instead, kindly contact us on Whatsapp and our team will advise you further.

No, we regret to inform you that any exchange / refund requests for items sold will not be entertained.