Yes, our boutique is located at #02-29 Far East Plaza, 14 Scotts Rd, Singapore 228213. We operate on daily basis from 10.30am to 1pm and 2pm to 6.30pm. There is no appointment required so feel free to drop by anytime!
Buying with LUX.R
Is it possible to shop directly at your physical store?
Yes, of course.
Kindly note that all items are sold on a first-come first-served basis, hence your desired item may be reserved / sold to a competing offer before your visit.
We also appreciate your understanding that viewing time may be limited during peak hours at our boutique to ensure that subsequent customers have the opportunity to view items as well.
Are the prices listed on LUX.R's website negotiable?
No, all prices listed on our shop page is final unless stated otherwise.
Can you reserve an item for me?
Yes, a 10% security deposit of the purchase price is required for us to reserve an item for you. Upon the reservation of your item, please take note of the following:
- Payment of 90% balance – Within 1 week from date of deposit payment
- Item collection – Within 2 weeks from date of deposit payment
Failure to comply with the above timeline will result in the forfeiture of your payment made.
Should you be unable to collect your item in person, please notify our Sales Team and we can make arrangements for free delivery on purchases above S$500. For purchases below S$500, a distance-based fee applies.
Can I cancel my reservation?
Yes, certainly. Please note that the 10% non-refundable deposit will be forfeited upon cancellation. However, you do have the option to transfer the deposit for another item within 2 weeks of the deposit payment.
It’s important to be aware that all withdrawal requests are recorded in our database, and repeated cancellations will result in the deprioritization of offers made in the future.
What are your accepted payment methods?
We accept payment via Cash, Bank Transfer, PayNow and Debit / Credit Cards.
Please note that an additional 3% transaction fee will apply to purchases made under cards issued by Visa, MasterCard, American Express and UnionPay.
Instalment payment plans are also available with OCBC cards at 3% interest rate.
Do you offer delivery for my purchases?
We provide complimentary local deliveries within Singapore for all purchases totaling S$500 and above. For purchases below S$500, a distance-based fee applies.
International delivery through FedEx is also an option; however, associated costs must be covered by the customer. If you are interested in overseas delivery, kindly reach out to us, and we will be happy to assist you.
Can I exchange or request for a refund for my purchase?
No, we regret to inform you that any exchange / refund requests for items sold will not be entertained.
Selling with LUX.R
What can I sell through LUX.R?
We mainly accept Hermès and Chanel items for consignment. Other branded items such as watches, shoes and jewelry will be accepted on a case-by-case basis. Kindly drop us a Whatsapp if you’d like to sell items from brands aside from Hermès / Chanel and our team will provide further assistance.
How should I take the pictures of my items to facilitate your preliminary assessment?
As items from certain brands may require specific details, our team will request for additional photos (if any) to provide an accurate estimate for your item. However as a rough guide, your pictures should include the following:
- Bags / Wallets – Pictures of exterior (front and back), interior, close-ups of handles, corners and straps (where applicable)
- Watches – Pictures of front and back of the watch face, close-ups of watch strap and buckles
What type of details should I send in together with the pictures of my item(s)?
In order to receive an accurate estimate from us, kindly include the following information of your items:
- Model Name
- Condition (i.e. Brand new, Unused, Slightly used, Heavily used)
- Color
- Accessories (e.g. Dust bag, Authenticity card, Box, Invoice etc.)
- Material
- Serial Number / Date Code / Date Stamp
- Size (W x H x D)
- Any additional information we should be aware of
Can I sell my items through LUX.R without the full set of accessories (e.g. Dust bag, Authenticity card, Box, Original receipt, etc.)?
Items that come in a complete set are generally more popular and can fetch a higher price. All items are accepted for sale with LUX.R on a case-by-case basis, and we reserve the right to reject certain items that do not come with a complete set.
Are there any additional fees for consignment beyond the default period of 3 months?
No there isn’t. Upon the 3-month consignment period, you can either continue to leave your items with us for free, or opt to retrieve your items from us.
If you’d like to retrieve your items after the 3-month consignment period, please book an appointment for in-store collection. Kindly note that we do not provide delivery services for item retrievals.
Are my goods safe with LUX.R?
Yes, all consigned goods are covered under our insurance policy. Surveillance cameras and other security systems are also installed to enhance the safety of items consigned with us. Furthermore, interested buyers can only view consigned items in the presence of our in-house staff.
